Legal

Terms & Conditions

Last updated 11 November 2026

These terms apply when you order an outdoor kitchen pod (a “Pod”) from Alpha Home Solutions, a business operated by Benjamin El-Hayek (sole trader) (“we”, “us”). By placing an order you agree to these terms. Nothing in these terms limits your rights under the Australian Consumer Law.

1. Your order

Your order is a request to buy the Pod and options shown in your order summary. It becomes a binding agreement when we confirm it with you and receive your first payment.
Each Pod is built to order for you. Before production starts we will confirm your model, colours, finishes, options and delivery address with you.
We may decline an order, for example if an option is unavailable or the price was shown in error. If we do, we will refund anything you have paid.

2. Prices

Prices are in Australian dollars. Alpha Home Solutions is not currently registered for GST, so no GST is charged.
Prices include delivery to your property in Australia (door-to-door freight, customs clearance and import charges), unless your order summary says otherwise.
Prices do not include crane or forklift hire to unload and place your Pod, site preparation, or connection to gas, power, water or drainage.

3. Payment

We accept bank transfer, PayID, bank cheque and cash. We do not take card payments.
Pay in full: the full price is paid when you order, less a 3% discount.
50/50: 50% is paid when you order and the remaining 50% before your Pod is delivered.
Deposit + cash on delivery: the deposit shown at checkout is paid when you order and the balance is paid in cash or bank cheque on delivery, before unloading.
Cash in person: the full price is paid in person before we place your order with our manufacturer.
Production starts once your first payment has cleared. Please use your order reference when you pay. We will never ask you to pay into a different account by email. If you receive a message like that, call us on 0466 189 209 before paying.
If a balance is not paid when due, we may hold delivery until it is paid.

4. Changes and cancellations

You can change or cancel your order free of charge before production starts. We will refund what you have paid, less any bank fees.
Once production has started your Pod is made specifically for you. If you cancel after that point, we may keep from your payments the reasonable costs we have already incurred or committed to (such as manufacturing and freight already paid). We will refund the rest.
Changes after production starts may not be possible, or may affect the price and delivery date. We will tell you before making any change.

5. Production and delivery

Build time is usually 30–45 days, then about 3–5 weeks for shipping. These are estimates. We will keep you updated, but we are not responsible for delays outside our control, such as shipping, port, customs or weather delays.
Your Pod is delivered fully assembled in a wooden crate by truck to the kerb or driveway of your delivery address. You must arrange a crane truck or forklift (and any council or traffic permits) to unload it and lift it into place on the day. We can recommend local crane hire.
You are responsible for making sure there is safe access for the delivery truck and crane, and that the Pod can be placed where you want it.
Risk in the Pod passes to you when it is delivered to your address. Ownership passes to you when we have received full payment.
Please inspect your Pod on delivery and tell us about any damage or missing items within 7 days, with photos.

6. Your site and installation

The Pod must sit on a flat, solid base, ideally a 100 mm concrete slab, with at least 150 mm clearance on all sides and 500 mm above, clear of anything flammable.
The canopy top cover is fixed and sealed on site using the supplied fixings, sealant and waterproof tape, following our instructions.
By law, gas connections must be done by a licensed gas fitter and electrical connections by a licensed electrician. Plumbing connections must be done by a licensed plumber. You are responsible for arranging these and for any approvals your council requires.

7. Warranty

Your Pod comes with a 3-year warranty on the structure (including water leaks) and a 1-year warranty on appliances, motors and electrical components, from the date of delivery.
If a part fails under warranty we will send a replacement part. Fitting it is your responsibility unless we agree otherwise.
The warranty does not cover damage from incorrect installation or connection, misuse, accidents, lack of maintenance, modifications, or normal wear (such as weathering of finishes).
This warranty is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Images, 3D designs and AI previews

Product photos, the 3D builder, lifelike renders and “See it in your yard” previews are for illustration only. Colours, textures, appliance models and small details may differ from your finished Pod, and colours vary between screens.
AI yard previews are approximate. Always check the written measurements and drawings for each Pod against your space before ordering.
Appliance brands and models may change if the manufacturer updates them, but they will be of equal or better specification.

9. Liability

To the extent permitted by law, and apart from your rights under the Australian Consumer Law, we are not liable for indirect or consequential loss. Our total liability in connection with an order is limited to the price you paid for it.

10. General

These terms are governed by the laws of New South Wales.
We may update these terms from time to time. The version in place when you ordered applies to your order.
Questions? Call Benji on 0466 189 209 or email hello@alphahs.com.au.