Privacy Policy

Last updated 11 November 2026

Alpha Home Solutions (“we”, “us”) respects your privacy. This policy explains what personal information we collect, why, and how we look after it, in line with the Australian Privacy Principles.

What we collect

• Contact and order details: your name, phone, email, delivery address, site details, notes, and your pod design and order.
• Designs and renders: the pods you design in our 3D builder and the images we create from them.
• Photos you upload: photos of your yard or home that you choose to upload for the “See it in your yard” preview.
• Technical information: basic data such as your IP address, used to keep the site secure and to limit how many AI previews can be made.

Why we use it

• To process your order, arrange delivery, and contact you about it.
• To save your designs so you can come back to them, and to email you your renders and sign-in links.
• To create your AI renders and yard previews.
• To answer your questions and provide warranty support.

We don’t sell your personal information and we don’t use your photos for advertising without your permission.

Who we share it with

We use trusted service providers to run the website. Some of them store or process information outside Australia:

• Cloudflare hosts the website and stores orders, designs and images.
• OpenAI processes your design and any yard photo you upload to create lifelike renders and previews.
• Resend sends our emails.
• Our manufacturer and freight companies receive the details needed to build and deliver your pod, such as your design and delivery address.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Saved designs can be opened by anyone who has the link, so only share your design links with people you trust.

Access, correction and deletion

You can ask to see, correct or delete your personal information, including your designs and uploaded photos, at any time. Contact Benji on 0466 189 209 or email hello@alphahs.com.au. We may need to keep some order records where the law requires it.

Questions or complaints

Contact us first and we’ll do our best to fix it. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.